What about the after-sales maintenance service of electric stacker? Is it easy to buy from other provinces?

What about the after-sales maintenance service of electric lithium pallet truck? Is it convenient to purchase from other provinces? I wrote an article before, 'What aspects do customers care about electric stackers most?What a big adventure! For stackers, most manufacturers provide a one-year free warranty; however, because China’s current electric stackers are concentrated in Zhejiang, Jiangsu, Anhui, Shanghai, and Guangdong. In this area, the after-sales service in other northern and western regions is not very convenient. The after-sales service is also more complicated for a more technical product such as an all-electric stacker, and no one can solve the fault. Therefore, it is very important that after-sales personnel need to come to repair after-sales.　　Electric stacker maintenance 　　The ancients said: 'The weather is not as good as the place!'. In terms of after-sales service, the advantage of geographical location is obvious. If the distance is relatively close, ordinary sellers can provide door-to-door after-sales maintenance services. However, if the distance is very long, hundreds or even thousands of kilometers, the round-trip cost is very high, and it is not very convenient for both parties. Of course, some customers will say that it is good to find a brand that can guarantee the whole country. This idea is good, but in the electric stacker and electric pallet truck industry, there is currently no company with such a scale that can serve the whole country. Even in the lithium pallet truck industry with a long history, it only has sales and maintenance outlets in large and medium-sized cities, and there are basically no maintenance service outlets in some small cities or towns. So, what about the after-sales maintenance service for buying electric stackers in different places without after-sales points? 　　 The common solutions given by various vendors are: 　　 1. Go to a city with a maintenance point for maintenance and after-sales, or send the equipment logistics to the place and repair Re-shipment customers continue to use; this method is suitable for most cases, the disadvantage is that the maintenance cycle is longer and the cost is higher.　　2. The seller looks for a maintenance network close to the customer and sends someone to the customer’s equipment site for maintenance services; generally speaking, it is more feasible for the distance to be no more than 300km. The disadvantage is that the distance is limited, and sometimes there is a lack of repair parts, and it is difficult for the maintenance personnel to perform a thorough repair at one time.　　 3. The faulty equipment is sent back to the factory for repair through logistics, and returned to the customer for continued use after the repair is completed. Disadvantages, the maintenance cycle is long, and the cost is more expensive.　　 4. The seller provides remote technical information, provides the buyer with the corresponding repair parts after the fault is judged, and guides the on-site personnel to repair and replace. Disadvantages: Sometimes the fault cannot be judged well, and the on-site personnel lack the necessary skills and may not be able to handle it properly.　　 5. The seller contacts a third-party company to provide on-site after-sales service for customers.　　 6. After-sales service is not provided, and customers are used to solve after-sales problems by themselves.　　 It can be seen that being close is a huge advantage for after-sales service. For many purchasing customers with stricter requirements, it is often necessary to provide door-to-door service within 24 hours. At this time, how important it is to choose a local after-sales service. There are agents and after-sales service outlets in the cities of Anhui, Jiangsu, and Zhejiang. 24-hour consultation hotline: 0551-82855638
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